Guest Relation Officer (GRO) - Luxury Resort in Bali

Join Asai Village, a premier luxury resort nestled in the breathtaking Bukit region of Bali, as a Guest Relation Officer (GRO). We are seeking a positive-minded, customer-focused professional with exceptional VHP (Very High Profile) guest service experience. In this role, you will be the first point of contact for our discerning guests, ensuring their stay is nothing short of extraordinary. Asai Village is more than just a resort; it's a sanctuary where luxury meets nature, and we're looking for someone who shares our passion for creating unforgettable experiences.

As a Guest Relation Officer (GRO) at Asai Village, you will be responsible for delivering exceptional guest service, handling inquiries, and resolving any issues that may arise during their stay. You'll work closely with our team of hospitality professionals to ensure that every guest feels valued and cared for. This role offers a unique opportunity to be part of a team that is dedicated to providing the highest level of service in the luxury hospitality industry.

If you are a seasoned professional with a proven track record in guest services, and you are eager to make a difference in the world of luxury travel, we invite you to apply for this exciting opportunity at Asai Village in Kuta Selatan, Bali. Join us and be a part of our journey to redefine luxury hospitality in the heart of Bali.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional guest service by greeting and assisting guests upon arrival and departure.
• Handle guest inquiries and concerns promptly and professionally.
• Coordinate with housekeeping, dining, and other departments to ensure a seamless guest experience.
• Monitor guest satisfaction and provide feedback to the management team.
• Assist in organizing and executing special events and activities for our VIP guests.
• Maintain a high level of cleanliness and organization in the guest areas.
• Stay up-to-date with industry trends and best practices in guest services.
• Contribute to the team by participating in training and development programs.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in guest services, preferably in a luxury resort setting.
• Proven ability to handle high-profile guests with discretion and professionalism.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Fluency in English and Bahasa Indonesia.
• Knowledge of CRM systems such as Salesforce or similar.
• Ability to work well under pressure and meet tight deadlines.
• Valid driver's license and the ability to drive a company vehicle.

🛠️ Keahlian

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