eCommerce Support Officer (Weekend Part-Time)

Join Aspial Lifestyle as an eCommerce Support Officer and play a pivotal role in enhancing our digital presence across our renowned brands, including Maxi Cash, Goldheart, and Lee Hwa. This part-time weekend position is perfect for individuals passionate about eCommerce and looking to make a meaningful impact in a dynamic and growing industry.

As an eCommerce Support Officer, you will be responsible for providing top-notch customer support and ensuring a seamless shopping experience for our valued customers. You will work closely with our team to manage and resolve customer inquiries, process orders, and provide product information. This role offers a unique opportunity to work with a diverse range of products and brands, contributing to the success of a leading eCommerce company in Bali.

With a commitment to excellence and a passion for customer service, you will be an integral part of our team, helping us achieve our goals and exceed customer expectations. Join us and be a part of a vibrant and supportive work environment where your contributions are valued and recognized.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer support through various channels, including email, phone, and live chat.
• Manage and resolve customer inquiries, complaints, and issues in a timely and professional manner.
• Process and fulfill customer orders, ensuring accuracy and efficiency.
• Assist in managing our eCommerce platforms, including Shopify and other relevant tools.
• Collaborate with the marketing and sales teams to promote our products and services.
• Stay updated with the latest eCommerce trends and best practices to enhance our digital presence.
• Participate in team meetings and contribute to the continuous improvement of our customer support processes.
• Ensure compliance with company policies and procedures, including data privacy and security.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer support or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using eCommerce platforms, such as Shopify.
• Familiarity with basic marketing and sales concepts.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in Bahasa Indonesia and English.
• Passion for eCommerce and a commitment to providing exceptional customer service.

🛠️ Keahlian

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