Collections Officer - East Java (Jawa Timur)

Join Jaccs Mitra Pinasthika Mustika Finance Indonesia, a leading financial services provider, as a Collections Officer in East Java (Jawa Timur). In this critical role, you will ensure timely customer payments while fostering positive relationships. Our company is committed to providing innovative financial solutions, and we are looking for a dedicated professional to join our team in Surabaya. This is an excellent opportunity to grow your career in the finance industry with a company that values its employees.

As a Collections Officer, you will be responsible for managing and recovering overdue payments, negotiating with customers, and maintaining excellent communication. You will work closely with our sales team to ensure customer satisfaction and improve our collection rates. This role offers a competitive salary and the chance to work in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Manage and recover overdue payments from customers
• Negotiate with customers to resolve payment issues
• Maintain excellent communication with customers to ensure timely payments
• Collaborate with the sales team to improve collection rates
• Update and maintain customer records in our CRM system
• Generate and analyze reports on collection activities
• Ensure compliance with company policies and regulations
• Provide exceptional customer service to enhance customer satisfaction

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Finance, or related field
• Minimum 2 years of experience in collections or customer service
• Strong communication and negotiation skills
• Excellent organizational and time management skills
• Proficiency in using Microsoft Office Suite
• Knowledge of CRM systems is a plus
• Ability to work under pressure and meet deadlines
• Strong problem-solving skills

🛠️ Keahlian

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